Shipping policy
Shipping
Thank you for choosing Cup & Vase! We are dedicated to ensuring your orders are shipped promptly and securely. Please review our shipping policy below for details on shipping methods, processing times, and more.
Processing Time
Orders are processed within 3-5 business days (excluding weekends and holidays) after payment confirmation.
Custom or personalized orders may require additional processing time, which will be communicated at checkout or via email.
In cases of high order volumes, processing times may be extended; we will notify you of any delays.
Shipping Rates & Delivery Estimates
Shipping charges are calculated at checkout based on the destination, shipping method, and order weight.
Please keep in mind that delivery times are estimates and may vary due to carrier delays or unforeseen circumstances.
Shipping Carriers
We use reliable shipping carriers to deliver your orders safely and efficiently.
International Shipping
Currently, we do not offer international shipping.
International orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the customer.
Delivery times for international orders may vary based on the destination country’s customs processing.
Order Tracking
Once your order has been shipped, a tracking number will be provided via email.
You can track your package using the tracking link provided.
Shipping Address & Issues
Please ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.
If an order is returned due to an incorrect address, reshipping fees will apply.
We are not responsible for lost, stolen, or damaged packages once they have been marked as delivered. If you encounter issues, please contact the carrier directly.
Damaged or Missing Items
If your order arrives damaged, please contact us within 7 days of delivery with photos of the damage. For missing items, notify us as soon as possible so we can investigate and assist.
Contact Us
If you have any questions about our shipping policy, please reach out to us at:
Email: contact@cupandvase.com
Thank you for choosing Cup & Vase!